Privacy policy

How НАШІ pro uses personal information when you browse the directory, manage a page or contact support. This notice covers the platform; providers listed in the directory are responsible for their own use of your information.

Who is responsible

НАШІ pro is the name under which this platform operates. For questions about personal information or to exercise your rights, contact [email protected].

Information we use and why

For provider accounts we use your name, email, account credentials and submitted content to provide and administer the service (performance of a contract, including steps at your request before joining). Public profiles may include contact details, locations, photographs and offers. Publish only information you are entitled to share; do not upload other people’s private details without a lawful basis.

We process enquiries, chat messages and associated technical identifiers to answer questions and resolve problems: contractual necessity where an enquiry concerns your account, otherwise our legitimate interest in helping visitors. We use limited technical and security information, such as IP addresses and request records, to prevent abuse and protect the service (legitimate interests). We may retain or disclose information where a legal obligation requires it. We do not make solely automated decisions with legal or similarly significant effects about you.

Required account and listing fields are identified in the forms. Without them we may be unable to create your account or publish your listing. You can browse without a provider account.

Who can receive information

Published page information is visible to visitors and may be indexed by search engines. Authorised administrators and service providers supporting hosting, email and site operations can access information needed for their work. A postcode entered for location lookup may be sent to Postcodes.io; the request is made by our server.

When Telegram support delivery is enabled, chat text and relevant conversation details are sent through our support bot to authorised operators in Telegram. You do not need a Telegram account. These are Telegram cloud messages, not end-to-end encrypted secret chats. Avoid sending passwords, payment card details or sensitive documents. External links and contacting a listed provider take you to services with their own privacy practices.

Our service providers may process information in different countries. Telegram’s processing is described in its privacy policy at telegram.org/privacy. Contact [email protected] for information about providers, processing locations and any applicable transfer arrangements. This notice does not mean that all information stays in the United Kingdom.

Cookies and browser storage

We use account/security cookies and a support-session cookie to keep functions working and recognise your conversation. The guest security cookie lasts up to one day; the support cookie up to 90 days. Theme and language preferences remain in browser storage until you clear them. Clearing cookies may sign you out or prevent access to a guest conversation.

Analytics, newsletters and paid subscriptions

We plan to introduce analytics; no analytics service is currently connected in this version of the platform. Before enabling it, we will explain the provider, information collected, purpose, retention and controls, and obtain consent where required. Optional tracking will not be treated as accepted simply because you use the website.

We do not currently send marketing newsletters or take subscription payments on the website. If these features are introduced, we will update this notice before collecting the relevant information. Newsletter signup will be separate and voluntary, with an unsubscribe option. Paid subscriptions will explain the payment provider, billing information, processing purposes and retention before purchase. Service messages about your account or enquiries are separate from marketing.

How long we keep information

We keep account and listing information while needed to provide the service, and afterwards where necessary for unresolved enquiries, security incidents, legal obligations or claims. Removing a page from the directory does not automatically erase its account, uploaded files or moderation records; contact us to request erasure. Support conversations on the website are scheduled for deletion after 90 days of inactivity. Copies in Telegram are separate and are not automatically deleted by the website. Retention of those copies, security records and backups depends on their purpose, outstanding issues and applicable obligations; contact us about deletion and any copies that must be retained.

Your choices and rights

Depending on the circumstances, you can request access, correction, erasure, restriction and portability of your personal information. You have a right to object to processing based on legitimate interests because of your particular situation. Where we rely on consent, you can withdraw it at any time without affecting earlier lawful processing. Contact the privacy email above; we may need to verify your identity and normally respond within one month, subject to lawful extensions.

Changes to this notice

We will update this page when our practices change and draw significant changes to your attention where appropriate. Last updated: 21 September 2026.